The data center managed services industry is experiencing significant growth, driven by the increasing adoption of observability, AI, and machine learning. Companies are seeking to enhance their IT infrastructure's efficiency and security, leading to a rise in demand for managed services that offer advanced monitoring, automation, and AI based solutions. Further, the shift towards hybrid environments is pushing service providers to offer more integrated and flexible solutions to meet diverse business needs.
Birlasoft is well-positioned to help customers navigate these trends with our comprehensive Data center and Private cloud managed services. Leveraging Sigma platform with state-of-the-art tools and AI driven insights, Birlasoft provides robust monitoring, AIOps, and enhanced observability-based operations empowering organizations to thrive in the evolving digital landscape.
Our Value Proposition
Our Data Center and Private Cloud Managed services
Monitoring
Birlasoft's Data Center Monitoring services provide comprehensive 24/7 surveillance of the infrastructure estate. Leveraging industry-leading AIOps tools as a part of our Sigma platform, Birlasoft ensures early issue detection and proactive troubleshooting. Our services include monitoring of alerts and tickets, real-time dashboards and incident management, enabling swift response to potential disruptions and maintaining optimal performance and reliability.
Value Delivered: -
- 30% reduction in ticket volume due to proactive monitoring of alerts and issue resolution
- 20% faster incident resolution through efficient monitoring and management
- Integrated dashboard providing comprehensive view across the estate
Server & OS Platform Services
Birlasoft offers Server & OS Platform services encompassing Windows, Linux, Unix, and AS400. The services include L2/L3 incident, problem, change, and service request management. Our services include OS Management, Performance optimizations, Server hardening, Virtualization, OS upgrades, Patch management, Batch jobs, and more. Leveraging Sigma Automation, we enhance operational efficiency through AI and AgenticAI based automation. We have partnerships and expertise on tools such as Aisera, DigitalXC, Resolve, Ansible etc. to ensure intelligent and effective automation thereby ensuring robust and reliable service delivery.
Value Delivered: -
- 99.9% server uptime due to strong Server & OS management practices
- 20% increase in system performance due to performance optimizations and regular maintenance
- 30% reduction in MTTR leading to quicker recovery from outages and less impact on business operations
Storage & Backup Services
Birlasoft's Storage and Backup Operations services provide robust and scalable solutions to ensure data availability and integrity across various storage devices. These services include comprehensive data backup, disaster recovery, and data replication to safeguard critical information. Birlasoft's team of experts manage and monitor storage environments, ensuring optimal performance and quick recovery in case of data loss or system failures.
Our Storage expertise spans across NAS, SAN and Object storage systems while our Backup expertise spans backup appliances and software-based backup solutions. Leveraging advanced storage automation, we streamline storage management processes, enhancing efficiency and reducing manual intervention. We have strong experience on Storage and Backup products from Dell, Commvault, Veeam, HPE, NetApp, Pure Storage, NetBackup, Hitachi and more.
Value Delivered: -
- 40% reduction in Storage costs by implementing tiered storage solutions by automatically moving less frequently accessed data to cheaper storage tiers
- 99.9% backup success rate through backup testing and automation ensuring data integrity and reliability
- Reduced recovery times by optimized backup and recovery processes
- 30% increase in scalability through storage virtualization and consolidation allowing for easier expansion and management of storage resources
Database Services
Birlasoft's Database Operations services provide comprehensive management and support to ensure optimal performance and reliability. These services include proactive monitoring, maintenance, and optimization of physical database structures, such as tables, indexes, and storage blocks. We have expertise across MS SQL, Oracle, MySQL and PostgreSQL. Leveraging advanced database automation, we streamline routine tasks, enhance efficiency, and reduce manual intervention. Our automation capabilities ensure consistent performance and quick resolution of issues, enabling seamless database management and support.
Value Delivered: -
- 99.99% uptime through proactive monitoring and maintenance ensuring high availability and minimizing downtime
- 20% increase in database performance by performance tuning and query optimization leading to aster query response times and improved application performance
- 30% improved scalability by database virtualization and consolidation, allowing for easier expansion and management of database resources
- 25% reduction in MTTR leading to quicker recovery from issues and less impact on business operations
Active Directory Services
Birlasoft offers robust capabilities in managing Microsoft Active Directory (AD) services from an operations and managed services perspective. Our expertise covers Group Policy management (GPO), User Account management, Monitoring and Troubleshooting AD issues, AD backup and recovery, AD Security hardening etc. Birlasoft's managed services encompass the deployment, configuration, and maintenance of AD environments, leveraging automation to streamline operations and reducing manual intervention. Utilizing advanced Active Directory automation, we enhance efficiency by automating routine tasks such as user provisioning & de-provisioning and ensuring consistent policy enforcement across the enterprise.
Value Delivered: -
- 30% increase in operational efficiency by automation of routine tasks such as user provisioning and password resets
- 25% cost savings by optimizing AD infrastructure and reducing manual intervention
Our Partners
We also have expertise on multiple other Data center and Private cloud technologies -- Linux, VMware, Dell, IBM, Nutanix, Veeam, Pure Storage, MySQL, PostgreSQL, Ansible, Device42, UnitedLayer and more.
To know more about Birlasoft’s Data Center and Private Cloud Managed Services, please contact us