- Industry
Retail
- Solution:
- Birlasoft's iSight platform for Server and Database support
- Birlasoft resources (L1,L2,L3) for Service Desk, Deskside Support and Remote Infrastructure management
- Customer’s Asset Management and Service Desk tool (Sapphire)
- Security audits including vulnerability assessment and penetration testing
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Managing end-to-end infrastructure for the client, including, more than 5000 desktops and laptops, 8000 network devices and numerous servers across 120+ client sites
- Lower total cost of ownership
- Increased productivity
- Business agility support
- Centralized control
- Reduced complexity
- Birlasoft's iSight platform – Analytics, Dashboard, and Monitoring (Servers, Network, Security and Database)
- IRL owned Sapphire ITSM Platform for ticketing and asset management
The client is India’s first large format, specialist retail chain for consumer durables and electronics. The client is committed to provide its customers an unmatched shopping experience with its wide range of product options, knowledgeable and helpful staff, committed customer service coupled with great prices and deals in an International Shopping Ambience. They were keen to fully outsource the management of its remote infrastructure support, including servers and database, central service desk support, in-stores support and desktop support at its head office.
As a large format retail giant, the client has a rather distributed environment, with stores spread across India. They wanted to streamline store roll outs and manage IT assets and processes centrally by fixing the stagnant SLAs. Lack of end-user insights and higher turn-around times were impeding innovation and hampering transparency in the system.
IT agility is critical to business success. Birlasoft manages more than 5000 desktops and laptops, 8000 network devices and numerous servers across 120+ client sites, under following deliverables
- Centralized Service Desk for vendor management, asset management and remote desktop support
- Deployed Birlasoft's iSight Platform for analytics, dashboard and monitoring across servers, network, security and database
- IRL owned Sapphire ITSM Platform for ticketing and asset management
- Deskside support for Network, POS, printers, Desktops/Laptops across all stores as well Head Office
- Centralized Operations Support for Linux Server, Database as well as Network and Security management
Birlasoft's solution has helped the client attain better understanding and control over its IT environment and facilitate rollout of new programs and adoption of newer technologies. The client was able to significantly reduce the TCO by controlling the direct and indirect costs associated with the desktop and mobile environments. Importantly, standardization of hardware, software, and configurations across the distributed-client computing environment is helping the client reduce the operational complexity and improve the levels of service. With IT Infrastructure in the run and managed by Birlasoft, the client continues to focus its competence on employee satisfaction and productivity through improved IT service levels and consistent, high-quality support.
