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At Metropolis, we used Design Thinking as a methodology; to understand where we are going wrong, to empathize with the internal customer, as a well as external customers. That helped us in framing what we want to deliver to the customer, and what does the customer actually expect from us.
Host
Sangram Kadam
VP & Head (APAC and META), Birlasoft
Guest
Amit Goel
CIO, Metropolis Healthcare
Average Rating : 4.3
About this Interview:
- Learn about how new-age technologies are helping the diagnostics industry scale-up in terms of services
- Design Thinking and how it has helped enhance customer experience for Metropolis
- Customer inputs and trends that are bringing a paradigm shift in the Indian healthcare sector
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