SCG Logistics Success Story

My name is Apiradee Durongbhan. I work as - Director International logistics at SCG logistics. I have been with this company and the group for more than 30 years. SCG is one of the biggest conglomerate companies in Thailand, established 104 years ago.

We wanted to improve our service to the customer. Previously, when the customers wanted to do International logistics they had to contact two companies in the group - SCG trading for Ocean freight and SCG logistics for domestic. Therefore, the customer had to contact many nodes within SCG group. So we realized that we should have one end to end logistic company that satisfies to our customer, and then the project started with Oracle and Birlasoft.

The project is end-to-end logistics that involved implementation of global trade management, Oracle Transportation management and document management. There were three more modules - first was a kind of preventive risk from the compliance and then Oracle transportation management, and then we had document management. So these three are expected to bring the best logistics provider to the customer satisfaction because it can reduce your risk of international trade with the help of GTM. The GTM checks the compliance, license, law and regulations, and taxes that you have to know before you start international trade and logistics

Being a third party logistics provider, the visibility is the key for end to end operations and without end to end system you cannot have customer satisfaction, since you cannot tell them when they will have the goods and what will be happen next. So the visibility with end to end track and test can help the customer to know what happens to the products with our better service.

Within the past two years, Birlasoft showed strong commitment - from their top to ground team. They worked very hard for the success of the customer. What Birlasoft did is more than business, but was a relationship in a long term with customer. This is not just a beginning or just an end, it's just a start of doing business together. Birlasoft shared their experiences in transportation management by giving us some advice and some good solutions rather than what we know.

Birlasoft is the best choice if you want to implement OTM.