Managed IT Services
Organizations need to focus on core competencies
to maintain/gain the lead against competition. However, with
increasing business demands and complexity of technology,
it is becoming increasingly difficult for organizations to
effectively manage all aspects of their business successfully.
Offering organizations the chance to focus and develop their
core strengths, Birlasoft provides Managed IT Services, which
allow them to increase productivity, decrease cost of managing
IT infrastructure and application monitoring,
and improve operational efficiency.
As a multi-dimensional
IT services company, Birlasoft has been providing customers
with integration and consulting services in Applications,
Infrastructure Management, and in niche transaction services,
in industries such as Banking, Finance, Insurance, Healthcare
and Manufacturing.
CLIENT CHALLENGES
The challenging, dynamic nature of businesses
today has resulted in an increase in pressure on organizations
to deliver more with less, especially with regard to IT infrastructure.
Be it managing sites globally or integrating/launching new services,
companies need reliable, robust systems that work in line with
their business goals. At the same time, shrinking budgets mean
reducing cost of expensive Onsite staff and under-used resources.
These are just some of the challenges that organizations have
to deal with, in order to attain maximum operational excellence.
WHAT BIRLASOFT OFFERS
Going beyond just managing and supporting
your IT infrastructure availability needs, 24 X 7, Birlasoft
works towards becoming a trusted technology and process partner
and advisor for customers, and assists them in transforming
their IT setup, enriched with our experience with the best amongst
Fortune 10 companies.
Our customers have access to the rich expertise provided by
our subject matter experts, and a strong team of certified and
dedicated resources, both offshore and onsite at customer locations,
across the globe. In addition, our proven experience and expertise
helps customers transform their IT infrastructure to support
their business goals, leveraged by our flexible, transparently
priced service centre.
Birlasoft offers end-to-end IT infrastructure lifecycle management
services, working towards IT optimization and transformation,
in the following areas:
- Infrastructure Management Services:
- Managed IT Operations Services
- Managed Network Services
- IT Service Desk Support Services
- End User Computing Services
- Communication Management Services
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- Database Management Services
- Security Management Services
- Server Management Services
- Storage Management Services
- Application Management Services
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- System Integration and development
- Professional Services :
Birlasoft offers these services either through Onsite deployment
of IT personnel or through Global Operation Centers (GOCs)
or a combination of both.
In addition, our time tested, flexible methodology 'PDDME',
allows us to deliver Managed IT Services offerings successfully,
on time and within budget. Features of this methodology
include:
- Plan:
Our experts initially understand the client's objectives
and expectations and then identify and propose feasible
solutions to achieve these objectives as per client's requirement.
- Design:
Technical Architects and designers develop the appropriate
solution through systematic tools. The layout of the entire
plan is created to ensure successful execution.
- Deploy:
Appointed project team actions the plan with quality and
timelines for the successful delivery of the project. The
execution is further validated by a team of Quality professionals.
- Manage:
Before transitioning, a thorough due-diligence is conducted
on the services identified for management, to identify a
tailor-made approach to make the management successful.
The IT Infrastructure projects under management have a well-defined
scope, Service Level agreements, 3 Tier Support with clear
escalation Matrix, reporting structure and deliverables.
- Enhance:
A thorough analysis and quality management, with well-defined
productive and continuous service improvement (CSI) plan,
is undertaken behind every management activity. The gaps
identified during this process are fixed to ensure objectives
are met and a continuous value add-on is being brought to
the table by Birlasoft Team. New or tailor-made services
and benchmark practices are introduced to ensure the customer
remains ahead of competition.
THE BIRLASOFT ADVANTAGE
Leveraging our extensive experience, Birlasoft
Managed IT Services offers customers with a number of benefits,
including the flexibility to:
- Utilize high availability, responsiveness and adequacy
of IT infrastructure for business performance, with Birlasoft
Managed IT Services capabilities
- Maximize the efficiency and cost-effectiveness of IT
resources
- Better align new strategic business initiatives
- Increase productivity and reduce downtime, resulting
from the singular accountability and centralized administration
of your IT portfolio, aided by our suite of products
- Streamline and standardize asset procurement
- Leverage our skilled resources and save time and cost
of training and recruitment
- Provide predictable costs with productivity improvements
for your business
- Transform and modernize legacy applications to meet business
goals
- Meet statutory & regulatory compliance and reporting
needs
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Managed
IT Services
