SAP Support
Birlasoft has been providing SAP maintenance and support services to countless customers across numerous Industry Domains. Offering flexible support models, we offer Onsite, Offshore and Hybrid models to customers. In addition, we also provide Dedicated and Shared Services support.
In order to provide maximum benefit to customers, and to ensure a smooth ongoing operation, all functional and technical support required to maintain a SAP system, are provided under one umbrella service.
CLIENT CHALLENGES
- Maintenance of internal support desk for all functional
and technical areas
- Providing 24X7 support with SLA's
- Flexibility to take up enhancements and short term projects
to adapt to dynamic business requirements
WHAT BIRLASOFT OFFERS
In particular Birlasoft offers customers with SAP support in the following forms:
- SAP Administration - BASIS Support
- SAP Transactional - Functional Support
- SAP Development - ABAP & Netweaver Support
- SAP Training - Consultant, End User training
Apart from this, Birlasoft also offers clients other beneficial features such as:
- SAP Shared Service offshore help desk
- Staff Augmentation Services
- 24X7 SAP Administration help desk and
- Dedicated onsite support
THE BIRLASOFT ADVANTAGE
- Reduced total cost of ownership
- All solutions available under one umbrella service
- Annuity based contracts ensure support costs remain predictable
and in control
- Pay as you use feature
- Flexibility to ramp up/ ramp down based on business requirements
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