Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security.

The RIMS (Remote Infrastructure Management Services) practice at Birlasoft focuses on providing proactive and robust managed services in the software infrastructure platforms to address various challenges.

Birlasoft has been rendering infrastructure-managed services to various customers across the globe including a Fortune-10 company. A strong team comprising of technical and domain experts has been actively involved in provisioning services on open systems platforms through onsite and offshore engagement models.

Birlasoft has been supporting huge volumes of network elements, servers and databases across geographies and consistently meeting the service levels through proactive administration and strong process driven methodologies.

The infrastructure service stack includes:

		Server Management
		Database Management
		Network Monitoring
		Patch Management

Birlasoft has always focused on continuously improving its processes to give customers greater value with higher quality. Birlasoft’s digitized and aligned business processes greatly reduce the costs, risks and defects within the delivery processes, while significantly increasing customer satisfaction.