Improving end-user experience ensures that employees have access to the right resources at all times. Birlasoft provides comprehensive end user services that deliver helpdesk, desk-side support and software platform management services to organizations.
Client Challenges
- Difficulty in managing distributed user groups in varied locations
- Retaining resources for a sustained period
- Non-availability of sufficient stand-by support, impacting day-to-day operations
- Non-availability of support for users in remote locations/offices especially in manufacturing & construction domain
- Managing distributed support groups for users, who call different support groups for different services
- Minimizing extra cost incurred in maintaining team for end user support
What Birlasoft Provides
Employing our excellent end-user support offering, Birlasoft provides organizations with excellent END user support at different levels. These offerings include:
- A centralized customer service desk that enables the end user to call a single number for all IT issues
- Distributed client support services provide a fix for day-to-day issues with end user devices
- Software packaging management services for remotely-delivered image creation, loading and maintenance for end user systems
- Centrally delivered software packaging & electronic distribution
Business Value
- Cost effective solutions for organizations that introduce innovation resulting in sustainable competitive advantage
- Availability of end user services, consisting of globally aligned service lines and competency support teams, working together to support our client & business needs within MITS competency model
- Availability of specialized resources with consultancy available from the CoE (Center of Excellence) SME's
- Use of a standard quality framework to ensure streamlined processes & policies