A dynamic business environment necessitates extraction of maximum value from existing infrastructure. Ensuring a positive return on investment (ROI) and consistent high performance can become difficult when business requirements exceed returns provided by the current Siebel setup. An upgrade to a newer version may be the right way to re-balance the value provided to customers with the value attained.
However, upgrading to a newer version of Siebel, can pose a significant challenge for organizations without necessary expertise or experience. Birlasoft understands the vital role of effective upgrade, and leverages its considerable experience for complex upgrade projects to simplify the process for clients. We focus on both, the technical and functional aspects of the upgrade.
Client Challenges
When considering a Siebel upgrade some challenges that need to be addressed include:
- Ensuring that the upgrade addresses all key business needs
- Avoiding risk of data corruption or loss of functionality
- Ensuring maximum return on investment
What Birlasoft Provides
Our Siebel Upgrade team has experience with all versions of Siebel CRM, including the latest Siebel 8.1.1. Birlasoft collaborates with clients to identify business benefits and other impacts of the upgrade including optimization of new functionalities, training and business simplification opportunities. Simultaneously, the team also assesses technical aspects such as, infrastructure requirements, customizations, integrations and deployment strategies. Backed by proven upgrade methodologies and processes, our Siebel Upgrade team ensures effective deliveries on time and within budget.
Business Value
Birlasoft’s Siebel service offerings are based on the structured Six Sigma approach for optimized process management. We enable clients to attain business benefits such as:
- Maximum ROI and increase in revenue
- Increased customer satisfaction and customer retention
- Enhanced employee productivity
- Reduced costs due to flexible delivery model