Businesses are becoming leaner. Organizations are adopting innovative solutions that enable them to deliver solutions better and faster, with minimum TCO and rapid ROI. A centralized repository of customer data and interactions facilitates decision-making across sales, service and marketing teams. Birlasoft provides robust Siebel implementation solutions to suit specific organizational needs. The Birlasoft Siebel Center of Excellence (CoE) enables us to provide end-to-end Siebel solutions across multiple domains such as Telecom, Energy Services, Healthcare, BFSI and Aviation.
Client Challenges
Organizations that are not supported by robust CRM strategies and solutions find it challenging to:
- Attain sustainable performance in rapidly changing business environment
- Meet and exceed customer expectations thereby creating sustainable loyalty
- Manage complex customer information
- Identify areas of improvement within customer service
- Increasing acceptance and knowledge of the CRM, amongst employees
What Birlasoft Provides
Birlasoft’s Siebel CoE provides Seibel implementation services that are enabled by our Siebel implementation framework, reusable components and prototyping.
We offer the full spectrum of tasks related to Siebel implementation ranging from business analysis, configuration, customizations, system integration, testing, and training. The major CRM functional areas covered by our Siebel CoE includes Sales, Sales force automation, marketing, field service, call centre, and more.
Business Value
Birlasoft's in-house methodology and toolsets significantly enhance our value proposition. Organizations derive numerous benefits from our consultative approach, which include:
- Significantly reduced TCO using shared end-to-end services
- Use of mature business process re-engineering framework
- Hundred percent on-time and on-budget compliance
- Business simplification, consolidation and upgrade of multiple instances & applications
- Enhanced business process automation
- Reduced people dependency
- 360-degree view of the customer