Meeting and exceeding customer expectations add immense value to great products and services. A highly customized customer experience can help organizations attain and maintain a competitive advantage. Birlasoft helps organizations by providing end-to-end solutions ranging from CRM Consulting to Support. The Siebel Center of Excellence (CoE) has acquired knowledge across multiple domains and is built on strong industry standard processes that support our service offerings. Birlasoft has extensive experience across various industries such as Healthcare, Life Sciences, Telecom and BFSI. Our CRM Consulting services are supported by 350+ multi-skilled CRM consultants globally, which allows us to collaborate with clients to help them attain maximum value.
Client Challenges
- Identification and implementation of an ideal CRM Software
- Identification of process improvements that will track benefits and gain acceptance
- Reduce total cost of ownership
- Effective management of complex customer information
What Birlasoft Provides
Birlasoft has in-depth domain expertise, thorough knowledge of processes and extensive CRM Consulting experience, in various CRM packages. Our consultants help organizations serve their customers in an efficient way by offering the following
- Value Lever Assessment
- Key Metrics Evaluation
- ROI/TCO Analysis
- Business Process Re-engineering
- System Appreciation
- Package Evaluation
- CRM Strategy & Roadmap
In addition, our consultants also help quantify and measure
- Customer, Sales & Service Insights
- Key Metrics Measurement
- ROI/TCO Measurement
- Application Effectiveness Review
Birlasoft's CRM Consulting Maturity Model includes
- Diversified experience in package evaluation of Siebel, Salesforce.com, Oracle CRM On Demand & other CRM Packages, BPR and ROI Strategy
- Broad implementation and support capabilities
- Strong experience in CRM upgrades and SaaS consulting
- Point of views on Salesforce.com vs. CRM On Demand for various clients
- Diversified competencies backed by strong frameworks - CRM Value Lever Assessment Framework, CRM ROI Calculator, CRM Service Framework and CRM Warranty Management Framework
Business Value
- Enhanced clarity and visibility
- Reduced total cost of ownership attained from removal of application redundancy
- Reduced people-dependencies due to use of re-usable processes
- Improved productivity