Consistent support and maintenance are necessary to minimize total cost of ownership and maximize returns on Siebel investments. Birlasoft's unified approach to maintenance and Siebel administration provides services for technical support, bug fixes, performance tune-ups and on-going enhancements. Our Siebel Center of Excellence (CoE) team has expertise in supporting Siebel and Siebel analytics applications.
Client Challenges
In the absence of a comprehensive Siebel support and maintenance strategy, organizations find it difficult to:
- Reduce total cost of ownership
- Minimize application down-time
- Ensure consistent performance
What Birlasoft Provides
Birlasoft's support coverage includes 24 x 7 / 24 x 5 / 16 x 5 / 10 x 5 support for Siebel implementations, to ensure minimum application and user down-time. Our Siebel CoE support offerings are based on the structured Six Sigma approach for optimized process management and include:
- Process mapping
- Identifying process measures
- Collecting data
- Displaying dashboards
- Identifying improvement opportunities
- Performance monitoring
- QA and Siebel administration services to support complex Siebel projects.
Business Value
- Flexible and responsive delivery setup with offshore & near-shore capabilities
- 24 x 7 working as a one-stop solution
- Use of continuous & predictable delivery model using best practices
- Reduction in total cost of ownership
- Business process simplification
- 360-degree view of customer