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Birlasoft Birlasoft

Customer-services today, go beyond meeting customer expectations, and require organizations to anticipate and exceed their customers’ requirements. Integrated customer-service information on customer's service histories and behaviour has become crucial to help businesses sell better and increase customer. Birlasoft, an Oracle Certified Platinum Partner, provides organizations with Siebel Customer Relationship Management (CRM)/ Analytics strategies and solutions, across all major CRM functional areas including sales, marketing and field service.

Client Challenges

Some challenges that arise while trying to improve customer experience include

  • Managing complex customer information
  • Reducing total cost of ownership
  • Identifying and implementing the ideal CRM solution that facilitates a shift towards a more customer-centric mind-set within the organization
  • Increasing acceptance and knowledge of the CRM, amongst employees

What Birlasoft Provides

Birlasoft offers organizations end-to-end services ranging from devising the ideal CRM strategy to implementation of the Siebel CRM application. The Birlasoft Siebel Center of Excellence (CoE) has been delivering comprehensive Siebel solutions, enabling organizations to benefit from redundancy in applications and reduced total cost of ownership. Our Siebel solutions include

  • Siebel Implementation : Enabled by our Siebel implementation framework, reusable components and prototyping, Birlasoft's Siebel CoE provides the full spectrum of Siebel implementation services.
  • Siebel Upgrade : Birlasoft's Siebel Upgrade team possesses experience with all versions of Siebel CRM, including the latest Siebel 8.1.1. The team works towards helping customers identify business benefits, optimize new functionalities and also provides training and other business simplification opportunities.
  • Integration across different legacy applications from/to Siebel : Birlasoft's Siebel CoE has expertise in middleware including webMethods, MQ Series, Tibco JMS Queues and more. We offer organizations specifically customized and cost-optimized integration solutions from/to Siebel.
  • Siebel GAMS (Global Application Maintenance Support) : Birlasoft's unified approach to Maintenance and Siebel administration is proven and time-tested. We offer QA services and Siebel Administration services to support complex Siebel projects. Further, our high quality support services for Siebel implementations, help organizations minimize application and user downtime with strict adherence to Service Level Agreements (SLAs).
  • Siebel Testing/Quality Assurance : Birlasoft employs best industry tools, such as QTP, LoadRunner, Test Director, and more, to provide organizations with a wide range of Siebel testing services spanning over multiple domains including:
    • Functional Testing
    • Performance & Load testing
    • Regression testing
    • Integration testing
    • User Acceptance testing
  • CRM OnDemand : Catering to the growing demand for cost effective SaaS solutions, Birlasoft's Siebel CoE provides organizations with Oracle OnDemand and solutions.

Business Value

Birlasoft's Siebel solutions provide organizations with significant business benefits that include

  • Significantly reduced Total Cost of Ownership using shared end-to-end services
  • Reduced deployment costs with optimum blend of offshore, onsite and near shore resources
  • Use of mature business process re-engineering framework for process and product consolidation
  • Use of continuous and predictable delivery model using best practices, business analysts
  • Availability of SMEs (Subject Matter Experts) to provide domain support