Introduction
Industries today, in their own way have processes to pursue business opportunities, build and maintain customer relationship and optimize costs for overall organizational business objectives. Customer Relationship Management (CRM) solutions today is a strategic objective and a critical success metric to realize lower computing costs and faster Return on Investment (RoI). Despite continued economic uncertainty, the fundamental business needs for effective and efficient customer management practices remain unchanged:
- Acquiring new customers
- Building tighter bonds of loyalty
- Reducing the costs of marketing, selling, and servicing
As a consequence, interest in investing in and deploying CRM solutions to improve customer-facing business processes remains strong. Birlasoft, a strong Salesforce.com partner, provides organizations with Salesforce.com Customer relationship Management (CRM)/ Force.com Cloud Application development, Mobile Apps & Analytics strategies and solutions across all CRM functional areas including sales, marketing and field service.
Client Challenges
- Automation Of Complete Product Life Cycle
- Real Time Analytics & Dashboard
- Complex Data Migrations
- Limited Scalability and rising Upgrading costs
- High Cost of Maintenance on premise & in-flexible systems
What Birlasoft Provides
Birlasoft provides end to end Salesforce.com service offerings ranging from implementation and integration of services including migration of applications to Salesforce.com platform. Our competencies and proven expertise in CRM consulting on Salesforce.com platform is geared to create value for customers through deployment of best of breed solutions in this arena. Our solutions range from strategy and implementation to application management outsourcing in the following customer-facing areas:
Business Value
- Innovative and flexible hybrid methodology that focuses on collaboration to ensure user enablement
- Strong Team of SFDC Technical and Functional Consultants with extensive expertise and experience in Application outsourcing engagements - Strong production support.
- Strong Alliance with Salesforce.com
- Diversified domain experience in Manufacturing, Financial services and Insurance
- Strong Experience in CRM Upgrades, Cloud Consulting and Package Evaluation