Designed to deliver business services, with increased effectiveness and decreased cost, shared services cover many important business areas. SAP shared services allow organizations to attain maximum returns out of their SAP investments, while increasing productivity and continuously optimizing enterprise business processes.
Leveraging the power of state-of-the-art technology and extensive experience, Birlasoft has provided SAP maintenance and support services to numerous customers across various industry domains. Birlasoft's SAP Shared Services provide innovative models that leverage the partner's core expertise in providing SAP support, which offers access to a wide range of SAP skills and improved utilization levels.
Client Challenges
Following a successful implementation or upgrade of the SAP ERP solution, an organization needs to harness the value SAP adds to it. The key areas of concerns are:
- Round the clock technical support to ensure faultless functionality
- Comprehensive functional support round the clock
- Monitoring of multiple SLA documents & control services offered
- Providing adequate training and coaching to ensure a smooth transition onto the new system
- Uncover enhancements to business value by completely utilizing SAP software
What Birlasoft Provides
Birlasoft provides a single source for all technical and functional support requirements of an organization. Through our SAP Shared Services, organizations can avail:
- Helpdesk Services: Telephonic/Remote log-in
- SAP Basis Administration activities
- SAP ABAP Developments: Custom Developments, Modifications, Localization and Optimization.
- SAP Functional basic configuration activities & end user hand holding support
- Add-on Services: Business Process Documentation Services, Major Enhancements, New module implementations, roll-outs, upgrades
We provide our clients multiple commercial models, flexible enough to suit a wide range of varying budgets or needs. Formal reporting, reviews & an intellectually driven workforce ensure that we not only constantly deliver on defined SLA, but go beyond defined client expectations.
Business Value
Through Birlasoft's SAP Shared Services, clients are able to attain significant benefits such as:
- Smooth functionality without downtime on SAP software
- Comprehensive SLA with dedicated support round the clock
- Optimized usage of value-adds due to exhaustive training program
- Alleviated risks due to comprehensive technical and functional support
- Predictable support costs due to annuity based contracts
- Maximum ROI through low-cost solutions rendering high quality services, while adhering to the industry best practices
Clients can further enhance their business value by applying appropriate post-project support structures.