Continual business process optimization is important to stay ahead of a volatile business environment. Deriving maximum value from SAP solutions is necessary to attain greater visibility and enhanced compatibility between different business functions of an organization. Birlasoft provides SAP Application Management & Support services that allow organizations to comprehensively utilize their SAP system. Birlasoft manages the SAP system through the planning, implementation and post-implementation phase, allowing clients to concentrate on their core competencies.
Client Challenges
Implementation of SAP solutions is not the end of the line. Effective SAP application management and support can pose difficulties for organizations, such as:
- Managing complexities associated with SAP systems
- Minimizing risks and reducing operational costs
- Attaining flexibility to incorporate changing business requirements
- Maintaining a common platform across various business centres around the world
What Birlasoft Provides
Birlasoft's SAP Application Management and Support (AMS) services model, provides complete coverage for processes relating to knowledge transfer & acquisition, incident & problem management, change control procedures, system enhancements, quality management, promote to production processes as well as ongoing system optimizations.
Our SAP Application Management & Support services comprise of:
- Service Helpdesk Services
- Telephonic / Mail based / Remote log-in
- SAP Basis Administration Services
- Ensuring system availability of the system landscape
- Maintaining security profiles as per business requirements
- Monitoring all activities on the systems
- Perform required auditing and reporting
- SAP Kernel Management
- Monitor archiving programs / backup restoration activities
- SAP Functional Support Services
- Basic configuration activities
- Additional module / functionality enablement
- End user hand holding / support
- SAP Technical Developments
- Custom developments,
- Enhancements / modifications, and
- Code Optimization.
- Add-on Services
- Business Process Documentation Services
- Major Enhancements
- New module implementations
- Roll-outs
- Upgrades
Business Value
- Improved productivity and operational performance
- Enhanced visibility through the organization, thereby improving financial management
- Optimized IT infrastructure and alignment of business processes to organizational objectives
- Streamlined business processes for greater efficiency
- Trained employees, to better exploit the IT infrastructure and improve operational efficiency