Focussed service delivery enables organizations to accelerate growth and manage risk better. Birlasoft's HP Service Manager Center of Excellence (CoE) focuses on controlling the entire IT service lifecycle, increasing control & efficiency and decreasing costs. Equipped with Incident and Problem Management, as well as, automation of processes, the HP Service Manager is built to make IT Service Management easier and better.
Client Challenges
While trying to align IT with business goals, organizations often find themselves facing numerous challenges, such as:
- Dealing with uncoordinated effort, caused due to massive gaps between IT and business goals
- Handling rigidity, caused by complex systems and rising user demands
- Avoiding loss in quality and performance in a bid to mitigate risks and lower operational costs
- Improving management of ineffective IT services, which lead to shortfalls in achieving business targets
What Birlasoft Provides
As a partner in the endeavour to simplify an organization's IT systems and processes, Birlasoft offers comprehensive HP SM solutions using its CS3 approach. These include:
- Comprehensive integration of IT infrastructure to realign IT processes with business goals
- Pre-configured solutions that can be configured for rapid implementation with a completely customized solution
- Adherence to ITIL best practices in end-to-end implementation of HP Service Manager
- 'Round the clock' support, maintenance & enhancements through Shared Services model
Business Value
Organizations benefit from Birlasoft's HP Service Manager solutions in numerous ways, including:
- Enhanced performance and lowered costs, due to re-alignment of IT systems to match organizational goals
- Availability of certified HP Service Manager training resources to train employees, in order to maximize benefits of IT systems
- Dedicated IT Service Management group providing 24 x 7 support for maintenance and future enhancements
- Use of a combination of onsite/offshore/Shared Services models, to reduce operational costs while allowing organizations to focus on core competencies