Global Delivery Model:
Our key as an offshore based outsourcing partner is our mature and robust global delivery model that embraces digitized project management methodologies embedded within proven practices of Six Sigma and SEI CMM Level 5. It has an optimal mix of onsite, offshore delivery capabilities according to the client’s specific requirement. With this model, we are able to provide services and solutions through a single window. In the process, our customers have access to a range of options, each of which has built-in time & cost advantages, and strengths as an offshore.

PeopleSoft CoE:
Our Center of Excellence has given us a competitive advantage by allowing us to execute swiftly at lower cost while providing superior quality outsourcing. One of the key benefits of the CoE is the retention of continually acquired knowledge, which enables us to constantly evolve the best practices. At Birlasoft we have processes in place, to dissipate the knowledge through Knowledge Management Portal and In-house Training Programs so as to continuously upgrade our information base. Another feature of the CoE is a help desk that supports the functional and technical team and a PeopleSoft delivery PMO team that helps in reviewing the account periodically.

Customer Centric Approach:
This approach in all our engagements ensures that we are always in close sync with our clients and their business. Our specialized eVOC digitized process is highly appreciated by our customers as a tool for effectively and promptly gathering feedback on project delivery. Our unique approach of linking VOC to key result areas for employees helps us in delivering quality service and many times ‘delighting’ our customers.

Quality:
All Birlasoft solutions are built within an environment that is world class in terms of infrastructure and quality. Our SEI CMM Level 5 certification, BS7799, ISO 9001 and Six Sigma processes ensure that every product and service we deliver meets the highest possible standards. For the proper people care practice to be in place, we are striving towards attaining the PCMM certification.

Great Offshore Leverage:
Our pool of domain and subject matter experts, which form a part of our large practice setup in India, are uniquely positioned to enhance productivity across the enterprise by delivering fast track implementations, providing extended hour support and cost leverage by way of our offshore model.